This website is operated by Travel Rewards Australia Pty Ltd, a Singapore private limited company. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms we, us, our and Travel Rewards Australia Pty Ltd refer to Travel Rewards Australia Pty Ltd (hereinafter “Travel Rewards Australia Pty Ltd”). The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This policy does not apply to the practices of companies that Travel Rewards Australia Pty Ltd does not own or control, or to people that Travel Rewards Australia Pty Ltd does not employ or manage.
USE OF THE WEBSITE
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse, or suspicious activity, Travel Rewards Australia Pty Ltd may cancel any bookings associated with your name, email address, or account, and close any associated Travel Rewards Australia Pty Ltd accounts. If you have conducted any fraudulent activity, Travel Rewards Australia Pty Ltd reserves the right to take any necessary legal action and you may be liable for monetary losses to Travel Rewards Australia Pty Ltd, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Travel Rewards Australia Pty Ltd Customer Service.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions of third party suppliers will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any third-party supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third-party supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some hotel suppliers may require you to present a credit card or cash deposit upon check-into cover additional expenses during your stay. Such deposit is unrelated to any payment received by us for your hotel booking. You acknowledge that some third-party suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
REVIEWS, COMMENTS AND OTHER SUBMISSIONS
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You will not post or transmit to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (iv) any materials that are objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or otherwise prohibited by applicable laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Travel Rewards Australia Pty Ltd may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
Travel Rewards Australia Pty Ltd.’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Copyright Complaint Policy below.
Subject to the Note below, you acknowledge and agree that the credit card used at the time of booking will be charged by the Travel Rewards Australia Pty Ltd Companies or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking. As an aggregator, we rely on multiple third-party sites which may cause price variants during the booking process. Margins may also be affected depending on the room type and availability.
PREPAID HOTEL RESERVATIONS
You acknowledge that the Travel Rewards Australia Pty Ltd Companies pre-negotiate certain room rates with hotel suppliers. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf through Travel Rewards Australia Pty Ltd and compensation retained by Travel Rewards Australia Pty Ltd for its services. You authorize Travel Rewards Australia Pty Ltd to book reservations for the total reservation price, which includes the room rate displayed on this Website, plus tax recovery charges, taxes (where applicable), and service fees. You agree that the credit card used at the time of booking will be charged by the Travel Rewards Australia Pty Ltd Companies for the total reservation price. Upon submitting your reservation request you authorize the Travel Rewards Australia Pty Ltd Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Travel Rewards Australia Pty Ltd Companies pay to the hotel in connection with your bookings. The hotels charge the Travel Rewards Australia Pty Ltd Companies for such tax amounts. The hotels are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by the Travel Rewards Australia Pty Ltd Companies to the hotels in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of your actual use of the hotel. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation Travel Rewards Australia Pty Ltd retains for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your hotel stay.
You are responsible for ensuring that you, or the individual(s) you are booking for, meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. The Travel Rewards Australia Pty Ltd Companies have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information in good time before booking and departure. We accept no liability if you, or the individual(s) you are booking for, are refused entry onto the flight or into any country due to failure on yours, or the individual(s) you are booking for, part to carry the correct passport, visa or other documents required by any airline, authority or country, including countries you, or the individual(s) you are booking for, may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change at any time and you should consult a doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, TRAVEL REWARDS AUSTRALIA PTY LTD DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Travel Rewards Australia Pty Ltd Companies and Travel Rewards Australia Pty Ltd Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Travel Rewards Australia Pty Ltd expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and the Travel Rewards Australia Pty Ltd Companies and Travel Rewards Australia Pty Ltd Affiliates do not guarantee the accuracy of the ratings. The Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and their respective suppliers may make improvements and/or changes on the Website at any time.
The Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Travel Rewards Australia Pty Ltd Companies or the Travel Rewards Australia Pty Ltd Affiliates. All such information, software products, and services are provided “as is” without warranty of any kind. The Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and/or their respective suppliers are free of viruses or other harmful components. The Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Travel Rewards Australia Pty Ltd Companies or the Travel Rewards Australia Pty Ltd Affiliates. The Travel Rewards Australia Pty Ltd Companies and the Travel Rewards Australia Pty Ltd Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Travel Rewards Australia Pty Ltd Companies and the Travel Rewards Australia Pty Ltd Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Travel Rewards Australia Pty Ltd Companies and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to the Travel Rewards Australia Pty Ltd Companies in connection with such transaction(s) on this Website, or (b) One-Hundred United States dollars (US$100.00) or the equivalent in local currency.
You agree to defend and indemnify the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
your violation of any law or the rights of a third party; or
your use of this Website.
LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than Travel Rewards Australia Pty Ltd. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
SOFTWARE AVAILABLE ON THIS WEBSITE
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Travel Rewards Australia Pty Ltd Companies, Travel Rewards Australia Pty Ltd Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
In calculating the amount payable we have the right to round up a nominal amount (such as 1 cent, 2 yen, 3 rupees) for each line item to account for variances in the way we and our Suppliers handle currency conversions. If a currency converter is available on this Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Travel Rewards Australia Pty Ltd Companies, the Travel Rewards Australia Pty Ltd Affiliates, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
BANK AND CREDIT CARD FEES
Many card companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand (e.g. Visa, MasterCard, American Express) are in different countries. The currency exchange rate, if applicable, and any transaction fee is determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are © 2016 Travel Rewards Australia Pty Ltd All rights reserved.
In accordance with the Digital Millennium Copyright Act (‘DMCA’) and other applicable law, Travel Rewards Australia Pty Ltd has adopted a policy of terminating, in appropriate circumstances and at Travel Rewards Australia Pty Ltd.’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Travel Rewards Australia Pty Ltd may also, at its sole discretion, limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
One or more patents owned by the Travel Rewards Australia Pty Ltd Companies may apply to the Website and to the features and services accessible via the Website. Other patents may be pending.
This Agreement is governed by the laws Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.
You agree that no joint venture, partnership, or employment relationship exists between you and the Travel Rewards Australia Pty Ltd Companies as a result of the Agreement or use of this Website.
Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
The Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Travel Rewards Australia Pty Ltd with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Travel Rewards Australia Pty Ltd with respect to this Website. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
You may not assign, convey, or delegate your rights, duties or obligations hereunder.
Other than the customer and Travel Rewards Australia Pty Ltd, no other person has any rights under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) to enforce any term of the Agreement, however, the Travel Rewards Australia Pty Ltd Companies and Travel Rewards Australia Pty Ltd Affiliates shall be entitled to enforce the disclaimers and limitations of liability set out in the Agreement.
Any rights not expressly granted herein are reserved.
This policy covers how Travel Rewards Australia Pty Ltd treats personal information that we collect and receive, including information related to your past use of Travel Rewards Australia Pty Ltd products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number that is not otherwise publicly available.
This policy does not apply to the practices of companies that Travel Rewards Australia Pty Ltd does not own or control, or to people that Travel Rewards Australia Pty Ltd does not employ or manage.
Information Collection and Use
Travel Rewards Australia Pty Ltd collects personal information when you register with us, when you use Travel Rewards Australia Pty Ltd online, when you visit Travel Rewards Australia Pty Ltd pages or the pages of certain Travel Rewards Australia Pty Ltd partners. Travel Rewards Australia Pty Ltd may combine information about you that we have with information we obtain from business partners or other companies.
When you register we ask for information such as your name, email address, mailing address, telephone number, and others. Once you register with Travel Rewards Australia Pty Ltd, you are not anonymous to us.
Travel Rewards Australia Pty Ltd collects information about your transactions with us and potentially with some of our business partners, including information about your use of other services that we offer.
Travel Rewards Australia Pty Ltd automatically receives and records information on our server logs from your browser, including your IP address, Travel Rewards Australia Pty Ltd cookie information, and the pages you request.
Travel Rewards Australia Pty Ltd uses information for the following general purposes: to customize, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
Information Sharing and Disclosure
Travel Rewards Australia Pty Ltd does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Travel Rewards Australia Pty Ltd under confidentiality agreements. These companies may use your personal information to help Travel Rewards Australia Pty Ltd communicate with you about offers from Travel Rewards Australia Pty Ltd and our marketing partners. However, these companies do not have any independent right to share this information.
We transfer information about you if Travel Rewards Australia Pty Ltd is acquired by or merged with another company.
Travel Rewards Australia Pty Ltd may set and access Travel Rewards Australia Pty Ltd cookies on your computer.
Travel Rewards Australia Pty Ltd uses web beacons to access Travel Rewards Australia Pty Ltd cookies inside and outside our network of web sites and in connection with Travel Rewards Australia Pty Ltd products and services.
We reserve the right to send you certain communications relating to the Travel Rewards Australia Pty Ltd service, such as service announcements, administrative messages and the Travel Rewards Australia Pty Ltd Newsletter, that are considered part of your Travel Rewards Australia Pty Ltd account.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
No electronic data interchange can be guaranteed to be 100% secure. However, when entering credit card information we use the industry standard SSL (Secured Socket Layer) 256-bit encryption.
Travel Rewards Australia Pty Ltd may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Travel Rewards Australia Pty Ltd account or by placing a prominent notice on our site.
Questions and Suggestions
If you have questions or suggestions, please contact us via the “Contact Us” link.
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